Terms and conditions

They are between Waiste, which supplies the software at waiste.ai, and the waste business that opens a workspace on it. In these terms that business is called the operator.

Waiste is an Australian business name, not a company. The full legal operator line is published here once it is confirmed; until then the contracting party is Waiste at waiste.ai, contactable at support@waiste.ai.

A hosted, multi-tenant operating system for a waste business: bookings, run planning, a driver app, customers, assets, invoicing and reporting, with the modules the operator turns on.

Each operator's data is held in its own database schema and served only on the web addresses registered to that operator. Waiste does not show one operator's data to another, and does not use one operator's data to serve another.

Waiste does not guarantee uninterrupted service. It is software delivered over the internet and it has outages, maintenance and dependencies. Where the service is unavailable, tell us at support@waiste.ai and we will say what happened.

The operator is responsible for what it does with the software: the accuracy of its own prices, the quotes and invoices it issues, the messages it sends its customers, and its own compliance with the law that governs waste collection and consumer contracts.

The operator is responsible for its own users. Anyone the operator gives access to has the access the operator granted, and the operator must remove people who should no longer have it.

The operator must not use the software to send messages it has no lawful basis to send, to hold data it has no lawful basis to hold, or to impersonate anyone.

The monthly fee and the card fee are the ones shown when the operator signs up, inclusive of GST.

The card fee is taken from each card payment a customer makes through Waiste. Nothing is taken on bank transfer or cash.

The operator chooses how its customers pay: Cards, Invoices, or Free. Free has no monthly fee. Invoices is bank transfer with no card link on the invoice. When Cards is chosen at signup it starts with 6 months with no monthly fee, and when Invoices is chosen at signup it starts with 1 month.

A paid plan chosen within 24 hours of signing up counts as chosen at signup and keeps its free months.

With no plan chosen there are 30 days to choose one, and a paid plan chosen in that time has no monthly fee until those days end.

An operator that starts on Free and later moves to Cards or Invoices saves a card and pays the monthly fee from that day, with no free months. Its repeating services are invoiced through Waiste from that day, not for the time it was on Free.

An operator that moves to Free stops paying the monthly fee: its Waiste subscription is stopped and any unpaid Waiste invoice for the monthly fee is cancelled.

After the free time the monthly fee is charged to the operator's saved card on the same day each month.

If a subscription invoice is not paid, the workspace goes read only 14 days after the due date: the operator and its drivers can still see everything, and nothing new can be created.

If it is still unpaid 21 days after the due date the workspace is suspended. Suspension stops access; it does not delete data.

Paying the outstanding amount restores access.

An operator can cancel at any time. Cancellation takes effect at the end of the month already paid for, and the workspace runs normally until then.

There is no lock-in period and no exit fee.

The operator's data stays the operator's. Waiste holds and processes it to run the service and for no other purpose.

An operator can export its data while the workspace is active. On request within 30 days of cancellation Waiste will provide an export.

After that period Waiste deletes or de-identifies the workspace's data, except records it must keep by law, such as tax records of what the operator was charged.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy the Australian Consumer Law gives and that cannot lawfully be excluded.

Beyond those rights, Waiste's liability for any claim connected with the service is limited to the subscription fees paid for the three months before the claim arose, and Waiste is not liable for lost profits, lost business or indirect loss.

The operator is liable for its own dealings with its own customers.

Terms change. Each version is published at this address with its own version date, and the version in force is the one shown at the top of this page.

A change that materially affects an operator is notified before it takes effect, and continuing to use the service after that date is acceptance of it.

Australian law applies, and Australian courts have jurisdiction.

Questions about these terms go to support@waiste.ai.